Patient Access Agent

Orthopedics Rhode Island – Warwick

Ortho RI is seeking to hire Patient Access Agents for our Call Center. We offer the opportunity to work with world class physicians and clinicians in a high energy, patient focused, results oriented, state of the flagship campus. Our Patient Access Agent is the first point of contact for all Ortho RI patients who are contacting the company by telephone. The Patient Access Agent is responsible for answering and triaging incoming calls to the proper location; all aspects of patient scheduling, including processing referrals, and managing consult requests. Our Patient Access agents focus on delivering a consistent, and exceptional level of service, measured through observation, coaching and feedback.

Individuals performing this job are expected to contribute to our vision, purpose and DRIVE values. The vision of ORI: create a large group of like-minded shareholders, leverage our physician and administrative talent, recruit and retain ‘A Team’ talent, and deliver amazing value and quality in everything we do. The purpose is: To deliver the best patient experience in our industry.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Promptly answer calls using positive and clear communication to provide patient-focused service and a positive impression of the organization.
• Handle all calls and referrals, in accordance with organization-identified metrics for productivity and desired service levels.
• Ability to triage patients and accurately schedule them based on defined appointment booking protocols or navigate patient to the correct area of care for handling.
• Schedule online and faxed requests for appointments.
• Accurately and expeditiously register patients, and relate appointment protocols to patient
• Work and support fellow team members, and peers through positive interactions, as we identify and continue efforts to enhance service excellence.
• Use of Centricity, SRS, Phoenix and AllMeds EMRs for multiple office appointment scheduling, as well as various insurance portals for verification of insurance, and referral procurement.
• Other duties as assigned.

Competencies

• Communication Proficiency
• Customer/Client Focus
• Team oriented attitude
• Skilled Multi-tasker
• Excellent Typing Skills
• Proficient with utilizing multiple computer software/systems

Required Education and Experience

• 2-3 years’ experience in Call Center environment, or high-volume appointment scheduling environment.
• High School Graduate or equivalent
• Experience with Microsoft Office (Word, Excel and PowerPoint).
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.

Preferred Education and Experience

• Associates Degree
• Discretion to work with confidential information
• Knowledge of HIPAA Regulations
• Pertinent job-related experience and Medical Terminology
• Bilingual Spanish or Portuguese a plus

We invite you to submit your resume for consideration! Ortho RI provides a competitive salary, comprehensive benefit programs including medical, dental, vision, paid sick and vacation, 9 paid holidays, supplemental benefits and group long term disability and life insurance! Ortho RI offers the opportunity to work with a collaborative team focused on the highest level of patient care and teamwork. Learn more about Ortho RI at OrthopedicsRI.com Or follow us on Facebook at: Facebook.com/OrthoRhodeIsland